“We are not experts in financial and legislative matters and it is most important for us to deal with people who demonstrate reliability, professionalism and understanding of what they need to do to gain customer trust. Your company has a culture whereby your staff demonstrates all the above attributes and it must be a great place to work. Many companies today have no soul; two-way loyalty with staff is not a priority, it is obvious to us that you care for your staff. You must be proud and grateful that you have been able to pass on your people-focused values and skills to all your staff. A great deal of credit must be given to them for listening to you and customers, and thereby providing such brilliant service in a team-like manner.”